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The item itself for the price I felt was not that great of a quality. I tried to reach out to pelsbarn to ask how to return .....It took them weeks on end with so much run around. I returned a bundle but I forgot the pillow...I wrote them to let them know that I was sending it back that same day ( put all my info in with the pillow)......it took three weeks from this e-mail for them to finally get back with me saying that their return dept still didn't verify that they received it for me to get my refund. They do not have a direct # to speak to someone which could have prevented this whole 6 week delay!!! They have a 2 week return window which is ridiculous!!! I was gone for a week ....got home got my packages in order which only left me one day to make my decision to be in their return window. I started my return process in June and did not receive my refund till Aug 14th!!!! I will never recommend a company that does not have good customer service/ communication. There are better cooling blankets for dogs out their at a much better price!!! I found them and own them!!! I do not know about their other products, I can only tell you my experience with the cooling bundle. I purchase to many things on line....if you can't have a human speak to me about my issue then I will take my business elsewhere. Pelsbarn....DO BETTER!!!!!!!!
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